Frequently Asked Questions

1. How do I contact the Office of the Student Accounts?

   Most questions and inquiries have answers listed at myLewis->MyAccount portal page; specifically the Nelnet Student Account Platform link.

   For assistance with a monthly statement, payment plan or payment, the direct number is (800) 609-8056.

   For a specific Student Account transaction inquiry, please use your last name to contact:

   A-L	Myra Benavides	Associate Director of Student Accounts	benavimy@lewisu.edu
   M-Z	Suzanne Quinones Reyes	Associate Director of Student Accounts	squinonesreyes@lewisu.edu

   
   

   The office hours are:
   Monday-Friday
   8:30am-4:30pm

2. What is the mailing address for the Office of the Student Accounts?

   The mailing address is as follows:
   
   º£½ÇÉçÇø
   One University Parkway
   Unit 295
   Romeoville, IL 60446

3. Who do I make my payment check out to?

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4. How do I access my bill?

   Please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform) to access the following:

   • Online Statements
   • Real-time Account Activity
   • Give access to a family member or authorized party to pay toward your balance.
   • Make a Payment
   • Choose your Refund Preference

5.   How often will I receive a bill?

   A monthly statement will be posted online. Please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform) to view.

6.   Can I give someone else access to bill (ex. Mom, Dad, spouse, etc.)?

   Yes, please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform).

   

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